Bring the incident under control
If you suspect payment fraud, contact your bank promptly. Also involve the responsible IT provider to investigate access and possible further damage. Record what is known and preserve relevant messages and transaction details.
Separate facts from assumptions
Which accounts, systems and transactions are involved? What is confirmed and what is still uncertain? I help organise the available information and connect technical findings to operational impact.
Organise the right collaboration
IT, management, the bank and any legal or forensic specialists have different roles. I help coordinate the approach, clarify responsibilities and organise recovery and follow-up actions.
A focused way forward
We look at the cause, the consequences and what is needed to reduce the chance of recurrence. Where personal information is involved, it must also be assessed whether there has been a data breach. The appropriate steps depend on the facts of the incident.
More information and reporting: Fraud Helpdesk ↗